Refund policy

Return & Refund Policy

At Youth Grow Inc., we believe that your bath time should be a refreshing, comforting escape. We take immense pride in craft-curating our shower caps, non-slip bath mats, and plush bath sponges to elevate your daily self-care rituals. If for any reason your purchase does not perfectly match your expectations, we are here to ensure your return and refund process is smooth and hassle-free.

30-Day Satisfaction Guarantee

We offer a 30-day return window, which means you have 30 days from the date you receive your package to request a return.

Return Eligibility Criteria

Due to the personal hygiene nature of bath products ( shower caps, non-slip bath mats, and bath sponges), items must meet specific criteria to qualify for a return:

  • Items must be unused, unwashed, and in their original, immaculate condition.

  • Items must be in their original packaging with all product tags and labels attached.

  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on items that have been removed from sealed hygienic packaging, used, or washed, unless they arrived damaged or defective.

How to Initiate a Return

  1. Contact our Customer Care team at [email protected] with your order number, photo/video evidence (if defective or damaged), and a brief explanation of the reason for return.

  2. Our team will review your request within 1–2 business days and provide you with return instructions and the authorized return address.

  3. Securely pack your item(s) and ship them back to our designated return facility:

Return Address:

Youth Grow Inc.

Attn: Return Department

1240 West Trinity Mills Rd,

Carrollton, TX 75006,

United States

Note: Unless the return is a result of an error on our part (e.g., incorrect, defective, or damaged items), customers are responsible for covering return shipping charges.

Refunds Process

Once your returned item is received and inspected at our facility, we will send you an email notification regarding the approval or rejection of your refund.

  • Approved Refunds: Upon approval, your refund will be processed immediately back to your original payment method. Depending on your financial institution, it typically takes 5–10 business days for the funds to reflect in your account.

  • Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.